USA Parking Systems, a wholly owned subsidiary of SP+, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

MAIN RESPONSIBILITIES

Basic Function – Assist in the day-to-day management of a location ensuring that bell operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.

• Greet guests courteously.
• Ensure customers are receiving timely service.
• Assist customers checking-in and out of the hotel.
• Load, unload and retrieve customer’s belongings from bell cart in a safe and professional manner.
• Assist with hiring, training, and coaching an excellent bell team.
• Create a staffing schedule according to the anticipated daily occupancy.
• Maintain full compliance to the standard operating procedures, while ensuring the safety and security of guest belongings at all times.
• Ensure that the bell stand area and bell closet are clean of debris.
• Create and implement a successful staging plan, utilizing all aspects of the locations layout to ensure maximum luggage capacity.
• Substitute for any position, if necessary.
• Complete other duties as needed.

Note:  Please note that the title for this position in our payroll system is Supervisor.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience - Minimal high school diploma or equivalent and a minimal 12 month related experience or training.

Oral Communication - Speaks clearly; Listens and gets clarification; Responds well to questions.

Written Communication - Writes clearly and informatively; Able to read and interpret written information.

Customer Service – Maintains positive attitude. Responds to requests for service and assistance professionally and courteously.

Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment - Exhibits sound and accurate judgment.

Physical Demands: these physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects and to talk.  The employee will walk and run for extended periods of time to park and retrieve customer vehicles; including the use of stairs and elevators.

The employee is occasionally required to climb or balance; stoop, kneel or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

*USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request.  Please email your request for a reasonable accommodation to this email address: lredmon@spplus.com.